Refund policy

At Olde Orléans Clothing Guild, every garment is produced with intention and crafted to a standard. We stand behind the quality of our work. The following terms govern all returns and exchanges across our collections.

 

Eligibility Window

All return and exchange requests must be initiated within 14 days of confirmed delivery. Requests submitted after this window will not be accepted, without exception.

Condition Requirements

Items must be returned in their original, unworn, unwashed condition with all tags attached and original packaging intact. OOCG reserves the right to refuse any return that does not meet these standards. Items showing signs of wear, alteration, or damage will be returned to the customer at their expense.

Final Sale Items

The following items are not eligible for return or exchange under any circumstances:

—   Embroidered or custom-monogrammed garments

—   All Vieille Orléans by Olde Orléans fragrance products

—   Items purchased during promotional or markdown events

—   Guild membership initiation fees and annual renewal fees

—   Digital products, gift cards, and downloadable content

—   Themed drop garments (Floral, Eden, Flambeaux, and all future named drops)

Exchange Process

OOCG offers size exchanges for eligible garments subject to availability. To initiate an exchange, email concierge@oldeorleans.store with subject line EXCHANGE REQUEST. Include your order number, item name, colorway, current size, and requested size. Await written confirmation before shipping any item back. Exchanges ship within 5–7 business days of receiving the returned item. OOCG does not cover return shipping costs unless the request results from a manufacturing defect.

Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or differs from what was ordered, notify us within 5 days of delivery. We will resolve the matter with a full replacement or store credit at the customer's preference. Photographic documentation may be required.

Refund Processing

Approved refunds are issued to the original payment method within 7–10 business days of OOCG receiving and inspecting the returned item. Original shipping fees are non-refundable. OOCG is not responsible for items lost in return transit; we strongly recommend tracked shipping for all returns.

Guild Member Returns

Heritage, Legacy, and Ordre du Crête members benefit from an extended return window of 21 days from confirmed delivery on eligible items. This benefit applies to garments purchased through your Guild member portal only and does not apply to final sale or themed drop items.