Privacy policy

Olde Orléans Clothing Guild is committed to handling your personal information with integrity, discretion, and care. This policy governs how we collect, use, and protect data provided through oldeorleans.store and associated channels. OOCG complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

—   Identification data: name, email address, mailing address, phone number

—   Transaction data: order history, payment method type (no full card numbers stored), shipping details

—   Membership data: tier status, member number, renewal dates, benefit usage history

—   Usage data: website browsing behaviour, device type, pages visited, time on site — collected via cookies and analytics tools

—   Communications: messages sent via email or contact forms

How We Use Your Information

—   Processing and fulfilling orders

—   Managing Guild membership and associated benefits

—   Sending transactional emails — order confirmations, shipping updates, renewal notices

—   Sending editorial and marketing communications where you have opted in

—   Improving the website experience and product offerings

—   Complying with applicable legal and regulatory obligations

Data Sharing

OOCG does not sell, rent, or trade your personal information. We share data only with trusted third-party service providers necessary to operate our business — including payment processors, shipping carriers, and email marketing platforms. All third parties are contractually bound to use your data solely for the purposes we specify.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Membership records are retained for a minimum of 3 years following lapse or cancellation.

Your Rights — Canada (PIPEDA)

—   Access the personal information we hold about you

—   Request correction of inaccurate or incomplete information

—   Withdraw consent to non-essential data processing

—   File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights: concierge@oldeorleans.store — subject line: PRIVACY REQUEST.

International Customers

If you are located outside Canada, your information may be transferred to and processed in Canada, where data protection laws may differ from those in your jurisdiction. By using our site, you consent to this transfer.

Security

We employ industry-standard security measures including SSL encryption, secure payment processing, and access controls. No method of electronic transmission is 100% secure; however, we are committed to protecting your information to the highest standard practicable.